Creating a Live is easy,
Before your first purchase, you will have to enter your credit card details
Before your first purchase, you will have to enter your credit card details.
4.1.When a purchase is made according to the seller's immediate payment terms.
4.2.When a purchase is made according to the terms of payment with a reduction from the seller.
4.3.When making a purchase according to the seller's reservation conditions.
4.4.Good to know:
Once your purchase, pay according to the conditions immediately or with reduction.
Item purchased! You just have to wait to receive it.
The seller has 4 working days to ship his package (depending on the delivery method that the seller or you have chosen).
As soon as the package has been scanned by the shipping system, you can follow its delivery directly on Kampeky, from the history of your Store with the seller.
It usually takes 2 to 5 working days to receive your package.
Item delivered! Let us know that you have received it.
When the package is indicated as delivered on Kampeky, you have two possibilities:
Without any action from you within 2 days, the transaction is automatically validated and an evaluation is left on the seller's profile.
It is important to maintain a climate of trust within the Kampeky community.
Three payment methods are available on Kampeky.
6.1.A valid credit card:
Only the following bank cards are accepted: Visa, Visa Electron, MasterCard, Maestro, Carte Bleue, Postepay. Prepaid cards (PCS) are also accepted, but in case of transaction cancellation and request for reimbursement, we will be unable to act.
If you do not have a bank card, you can use your parents' card with their authorization. Remember that it is strictly forbidden by law to use a credit card without the permission of its owner.
To pay via PayPal, click on the 'Buy' button and choose PayPal from the available payment methods.
Please note, PayPal is only available for tracked shipments and personalized shipping costs.
Once you have confirmed the purchase, you will be redirected to your PayPal login page to confirm payment from your PayPal account. As easy as that!
You don't have a PayPal account? Create your account here ici
6.3.Your Kampeky Wallet say Kampay:
If you have money in your Kampay wallet following your sales, this payment method will be automatically chosen by default, as soon as your 'Bank card' is selected as the payment method.
Even if the amount of your purchase is fully covered by the money available in your Kampay wallet, as a security measure we will ask you to enter or confirm your credit card information.
6.4. Good to know:
You can transfer money from your Kampay wallet to your bank account at any time.
If you make a sale via PayPal, the amount of your sale will automatically be transferred to your Kampay wallet.
We cannot issue refunds on virtual cards (e-cards, virtualized cards, etc.) or prepaid (PCS) cards.
Kampeky protection only applies for a payment made through our secure shopping and shipping system, by clicking on the 'Buy' button. For example, if you use PayPal outside Kampeky, there is little chance, that we can help you in the event of a problem! To ensure the validity of your credit card and the validation of your payment, our service provider will temporarily charge the sum of € 0.10. If your bank equates it to bank charges, this amount may appear on your statement. In any case, it is always re-credited to your account.
7.1.Send with tracking (La Poste)
7.2.Send with tracking (Mondial Relay or Chrono Shop2Shop)
To prove that the item was sent in the event of loss or litigation, do not forget to keep, until receipt of the item by the purchaser, your receipt from La Poste, the red sticker given by Mondial Relay or a copy of the dispatch slip given by Chrono Shop2Shop when the parcel is dropped off.
7.3. Sending large articles (children category):
You can buy bulky items in the child category, such as a stroller or a bicycle for example. In this case, you will not be able to send the item by post.
You can choose one of these two delivery options, when creating your Live:
7.4.Customized shipping costs:
Choose this option if you prefer to use a carrier other than La Poste or if you have to define higher shipping costs.
You will enter the shipping costs during the creation of your online Live of the article after having chosen the Custom shipping costs option.
Check the weight and dimensions of your item and define the shipping costs according to the chosen carrier (Kampeky will only be able to return the amount entered and will not be able to cover any additional costs).
As soon as the article has been sent, go to the Sending instructions and click on the button I confirm having sent the article.
We allow 21 working days for the package to arrive at its destination. For this reason, the package is automatically indicated as delivered on our system, 21 working days after dispatch, despite the ensure that it is delivered before this deadline.
Kampeky does not offer any compensation for this shipping option. It is up to the seller to choose an insured service provider in the event of loss, damage or theft of the package./p>
7.5. Good to know:
8.1.You want to report a user during a Live that you think does not respect our general conditions of use:
8.2. You wish to report a user whom you suspect to be a malicious person or other prohibited criteria according to our general conditions of use:
9.1.Block a user during the Live:
9.2.Block a user in your friends or in your subscribers:
9.3.You can unblock the user at any time:
You want to subscribe to a Kampeur or a Kempeuse, two methods are possible.
10.3.Subscribe from a user.
Click on the profile of the selected user.
Click on the subscriber option to unsubscribe.
You want to add a friend, two methods are possible.
During a Live as a buyer, you want to use your Peky to your advantage.
When creating a Live, you want to use your Pekys to your advantage.
The Kampay wallet is where you receive money from your sales, and where your money is kept safe. You can find all payments made by your buyers (whether payments via PayPal or payment card).
Until the item is delivered, this payment is kept safe by Kampeky.
As soon as the buyer confirms that everything is good with the delivered item, payment is then available to the seller.
16.1.How does it work?
16.2.Why does Kampeky work like this?
Delaying the availability of money market funds is a usual practice for online sales platforms. We have implemented this system so that Kampeky is a safe and secure platform, both for buyers and for sellers. As soon as the buyer purchases an item, the transaction amount belongs to the seller. This money is only temporarily unavailable for use, to ensure that the item received by the buyer conforms to its description.
16.3. Good to know:
The Kampay wallet is where you receive money from your sales. When a buyer pays for an item by payment card or through their Kampay wallet, the money appears with the status' Ongoing 'in the seller's Kampay wallet. Until the package is delivered, the payment is temporarily held by Kampeky. As soon as the buyer confirms that everything is good after delivery of the item, the money then appears as «Available » for the seller.
You can use the money available in your wallet to transfer money to your bank account or buy items on Kampeky.
Here is how to configure your Kampay wallet
Enter your name, date of birth and address. They will be kept secure. Your money and private information are safe and will never be disclosed.
Good to know :
A transfer can fail for several reasons:
We advise you to update your bank details via our website www.kampeky.fr and not the mobile application because some cell phone models may not correctly take these modifications into account.
If your transfer fails again, please contact your bank:
20.1.What is the GDPR?
This is the General Data Protection Regulation, which came into force on May 25, 2018. It harmonizes:
20.2.What does this mean for me?
Don't worry, we haven't changed the preferences of your Kampeky account, nor the use we make of your personal data.